GENERAL TERMS AND CONDITION OF SALES ANAIS HOTEL by DOORMIR
GENERALITIES
The client accepts and agrees to abide by these general terms and conditions of sale and the hotel's internal regulations, which apply to both the client and any occupant staying with them.
DECENCY
The hotel reserves the right to refuse clients whose attire is considered indecent or untidy, or whose behavior is noisy, improper, intoxicated, contrary to good morals and/or public order. Proper attire is required in the hotel's restaurants and public areas. Clients must be courteous and respectful towards hotel staff and other guests, refraining from any verbal or physical violence, as well as any behavior or remarks of a sexual, racist, anti-Semitic, homophobic nature, and any form of harassment
ARRIVAL
Upon arrival, all guests must present valid identification.
Foreign residents and adolescents over 15 years old must fill out an "individual police form."
The information contained therein is regulated by the "Code of Entry and Stay of Foreigners and Right of Asylum," article R.611-42
.
Guests who have booked through an agency must provide proof of their booking.
The hotelier will request a flat-rate guarantee per night to cover extras.
ROOM OCCUPATION
Rooms are available from 3:00 PM on the day of arrival (this time is indicative and may vary depending on the hotel's activity and occupancy levels) and must be vacated by 11:00 AM on the day of departure.
Any departure after 11:00 AM will result in the billing of an additional full night. Reservations are nominal in the name and on behalf of the client and cannot be transferred to a third party, whether for free or for a fee.
The client cannot introduce third parties not known to the hotel into the room without the hotel's authorization.
Any luggage left in a room without renewing the booking after 11:00 AM will be removed and can be retrieved by its owner at the hotel reception.
Room access must be allowed at least once a day so that hotel staff can clean the room, except at the express request of the client.
The non-execution of cleaning services at the express request of the client will not entitle them to any compensation.
Due to fire safety regulations, the client cannot book a room for a number of people exceeding the allowed capacity, nor can the room be occupied by a number of people greater than that for which it is reserved or as stipulated by law.
CHILDREN AND EXTRA BED
Minors can't stay alone in a room. According to the general terms and conditions of sale, minors must have personal identification. If the accompanying adult is not the minor's legal guardian, they must have parental authorization from the child's parents.
Cribs or extra beds can be provided when possible and within the room's occupancy limits as specified by the booking or by law. An additional charge of €30 per day will apply. Children under 6 years old can stay for free using available cribs and beds.
KEY AND ACCESS CARDS
Access cards to rooms are assigned personally. Clients must take care of them and report any loss or disappearance to the hotel reception immediately. Identity verification will be required for card replacement.
Clients should not give their room card to a third party and must return it on departure.
Clients must ensure their room door is properly closed before leaving the room or going to bed.
Clients should not introduce strangers into the hotel, especially through secondary access points (garage access, night doors, etc.) without the hotel's consent. Anyone entering the hotel must check in at the reception.
BEHAVIOR AND DRESS CODE
The hotel reserves the right to refuse clients whose behavior is contrary to good morals and/or public order or who are noisy, improper, or intoxicated.
Clients must be courteous and respectful towards hotel staff and other guests, refraining from any verbal or physical violence, as well as any behavior or remarks of a sexual, racist, sexist, anti-Semitic, homophobic nature, and any form of harassment or denigration.
Clients should be discreet to avoid disturbing the service and the hotel's tranquility.
The hotel reserves the right to refuse clients whose attire is considered indecent or untidy or whose clothing is intended to conceal the face (law N°2010-1192 of October 11, 2010). Proper attire, including shoes, a top, and a bottom, is required in all public areas of the hotel.
RESPONSIBILITES
Clients accept and agree to use the room and common areas reasonably. Any behavior contrary to safety and/or hygiene principles, good morals, and/or public order may lead the hotelier to ask the client to leave the establishment.
Children are the full responsibility of their parents. Any damage or nuisance caused, whether voluntarily or involuntarily, must be compensated by the person who booked the room, unless an external cause is established.
Luggage in the hotel's public areas is under the supervision and full responsibility of their owner.
According to our general terms and conditions of sale, the rules regarding theft in the hotel are set by articles 1952 to 1954 of the Civil Code. As a limitation, in case of theft of objects in the room or the hotel, the damages owed to the guest are limited to the equivalent of the room rental price per day.
Hotel staff are not responsible for letters and packages sent to guests staying at the hotel. Guests must ensure they collect them, if necessary, directly.
Any health issues (circulatory, cardiac, respiratory problems, allergies, asthma, etc.) or pregnancy must be reported to the hotel.
Regarding client vehicle parking, the hotel offers parking in a private but open and unsupervised parking lot. The hotel declines any responsibility in case of loss, theft, or damage within the parking lot.
RESERVATION AND PAYMENT
All reservations are subject to the offer's conditions.
Each service must be paid for in full by the client.
Clients settle their room bills and incidental charges according to the hotel's specified period and no later than when they leave the room at the end of their stay
GROUP
A reservation is considered a group booking when five or more rooms are booked.
Reservation confirmation: A reservation is pre-confirmed upon receipt of the hotel's estimate, with written confirmation of agreement (email, fax, mail) and signed with the phrase "Bon pour Accord" by the client, who accepts the general terms and conditions of sale. The reservation is definitively confirmed upon the hotel's reconfirmation and receipt of the deposit. If not confirmed, the rooms may be put back on sale.
Deposits: A deposit of 30% of the proforma invoice must be paid no later than 60 days before the group's arrival during normal activity periods. No refund will be given in case of cancellation or modification.
Modification and cancellation: Any request for modification or cancellation must be communicated in writing with the hotel, which must confirm it.
Name list: The client must provide a name list (Rooming list) no later than 30 days before the group's arrival. The final name list must be received by the hotel no later than 8 days before the group's arrival. This list will serve as the basis for invoicing and payment of the balance.
Payment of the balance: The balance of the invoice must be paid no later than 14 days before the group's arrival, or the day after the receipt of the proforma invoice. Any delay or default in payment observed by the hotel gives it the right to terminate the contract and cancel all future reservations, without refunding deposits.
Relocation: In exceptional events or force majeure, the hotel reserves the right to accommodate participants partially or fully in a nearby establishment of at least equal or superior category without additional cost, without the client being entitled to any compensation. Transfer costs are borne by the hotel.
Force majeure: Force majeure refers to an external event to the parties, presenting both unpredictable and insurmountable characteristics recognized as such by French court jurisprudence (e.g., transportation strikes, establishment staff strikes, natural disasters). The affected party unable to fulfill its obligations is released from them without compensation. However, they commit to informing the other party by any means to limit potential damages. Deposits received by the hotelier will be retained for a future reservation within two years following the force majeure event, after which the deposit will be permanently acquired by the hotelier.
PROHIBITIONS
For safety reasons and out of respect for others, smoking (cigarettes, hookahs, etc.) or vaping is strictly prohibited within the hotel. According to the Public Health Code's provisions, smoking in the hotel exposes the client to a fine for third-class contraventions or legal proceedings.
Penalties equal to the maximum room price reserved may apply if the client disregards the no-smoking signs in their room. Additionally, cleaning fees of €200 per room may be charged by the hotel for non-compliance with this rule.
Repair costs may also be charged in case of tampering with or damaging smoke detectors.
For obvious safety reasons, it is forbidden to use gas or electric appliances in the rooms, such as stoves, electric plates, etc. The equipment provided in the room must be used according to its intended purpose.
It is strictly forbidden to bring into the rooms or any part of the establishment any illegal and/or dangerous objects or substances, any objects or toys resembling firearms, or any objects or toys that may disturb other guests' tranquility (megaphones, horns, etc.).
Running, skating (rollerblades, scooters, etc.), or shouting in the establishment is prohibited, both day and night, as well as hanging laundry out of windows, throwing any objects out of windows, and generally behaving in a way that may cause any kind of harm to hotel guests, hotel staff, and/or the hotel's reputation.
Any filming or photographing of other hotel guests or staff is prohibited without the express consent of the concerned individuals.
ANIMALS
The Hotel gladly welcomes cats and dogs provided they are kept on a leash in all common areas of the establishment, are up to date with vaccinations and flea treatments. It is clarified that the Hotel reserves the right to refuse to accommodate any breed of pet or other animals that may pose a security risk to other occupants, with the assessment of this risk left to the discretion of the Hotelier.
For hygiene reasons, animals are not allowed in dining areas. These provisions do not apply to guide dogs for the blind or assistance dogs. To ensure everyone's peace, animals should not be left alone without supervision. They should also not hinder the proper execution of the cleaning service.
The accommodation of pets will result in a charge of 9 euros per day per animal.
Any damage caused by animals will result in a charge of 200 euros.
FORGOTTEN ITEMS
Items forgotten by the client may be sold under the conditions provided by the Law of March 31, 1896. If the client wishes to have their personal effects returned, shipping costs will be paid by the client, and these shipments must be made with tracking and insurance for valuable items.
DAMAGES
Any damage caused in the room or in various spaces occupied during the stay may be directly billed to the Client.
NUISANCES
For the respect and rest of other Clients, the Client and their companions must ensure not to slam doors or make excessive noise, especially from 10:00 PM to 8:00 AM.
Any noise disturbance caused by the behavior of a Client, one of their companions, or an animal under their responsibility may lead the Hotelier to ask the Client to leave the establishment, without the need for acoustic measurements, provided that the noise generated threatens the tranquility of the Clientele (articles R-1334-30 and R-1334-31 of the Public Health Code). Any compensation offered to a third party due to noise caused by a Client may be charged to the Client.
A hotel room is a place of rest, and all commercial activities are strictly prohibited. It is also prohibited to cook in the room.
SECURITY
For your safety, this establishment is under video surveillance (Internal Security Code, articles L251-1 to L255-2 & R251-1 to R253-4). Clients must comply with safety instructions and instructions in the event of a disaster or according to current provisions
SANITARY OBLIGATION
The client must comply with all current sanitary obligations: wearing a single-use surgical mask, Covid health pass... Masks must be provided by the client.
FILCHING
Filching is an offense characterized by consuming a paid good or service:
Knowing they are unable to pay or being deliberately unwilling to pay,
Pretending to be willing to pay.
The Hotel will pursue legal action against the Client in case of filching. It is reminded that this offense is punishable by 6 months imprisonment and a fine of 7,500 euros, in addition to damages.
ACCEPTANCE OF THE INTERNAL REGULATION
The hotel's internal regulations apply to all reservations. Any stay implies acceptance of the general terms and conditions of sale, the internal regulations, and the specific conditions.
SANCTIONS
Failure to comply with the above provisions will result in immediate termination of the contract, and financial penalties may be applied.
As a consequence of non-compliance with the Hotel's internal regulations, the Client and all accompanying persons will be asked to leave the Hotel without any entitlement to a refund.
Furthermore, the Hotel may refuse any future reservation, as well as any Hotel affiliated with it.
It is reminded that the Client may contact the Consumer Mediator if they believe they should contest the Hotelier's decision by addressing to Médiation du Tourisme et du Voyage – BP 80303 – 75823 Paris cedex 17 – Email: info@mtv.travel.
The Client shall hold the Hotel harmless from any damage caused by the violation of this regulation.
©Droits d'auteur. Tous droits réservés.
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